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Terms and Conditions

Terms and Conditions

CANCELLATION POLICY

Non Refundable Rates 

Non refundable rates require 100% pre-payment by the booking time. In case of cancelation, change of date or no show, the deposit will not be refunded.

Flexible Rates

Flexible rates have a free cancellation policy up to 2 days prior the arrival date (48h). In less than 2 days, first night penalty will be charged. In case of no show or early departure, 100% stay will be charged. In the event of no show or early departure, 100% of your stay will be charged to the credit card provided and will be non-refundable.

Special dates

For stays during the Mobile World Congress (from 1 to 4 Marc 2021), Vijazz (from 2 to 5 July 2021) and 'Fiesta Mayor' (from 28 August to 2 September, 2021) a deposit of 100% of the stay is required and it is not refundable in case of change or cancellation.

Credit Card

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

CHILDREN AND EXTRA BED

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

Price extra bed in room 30€ per night, not included in the reservation price.

Extra beds or cots under request are subject to availability. Maximum one extra cot or bed per room.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

TAXES

Room rates include 10% VAT.

City tax of 1€ per person and night is not included on the rate. Tax is applicable for a maximum of 7 consecutive days. Up to 16 years old are excluded to pay the city tax. City tax will be paid at the moment of the check out.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

Turisme de Catalunya registration number: HB00004504

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