FAQs

We answer your questions

Find answers to frequently asked questions about our features and services, as well as the information you may need to enjoy your stay at Mercer Vilafranca.

Mercer Vilafranca

What is Casa Torner i Güell?

Mercer Casa Torner i Güell is a small four-star hotel located in the historic center of Vilafranca del Penedès (Barcelona), housed in a fully renovated and equipped Modernist building dating back to 1884.

How many rooms does the hotel have?

Mercer Casa Torner i Güell features 17 rooms and suites distributed across four categories: Superior, Deluxe, Junior Suite, and Suite.

What facilities does the hotel offer?

The hotel offers an interior courtyard, an accessible elevator, and parking facilities near the property.

Does Mercer Hotel Vilafranca allow dogs?

Mercer Hotel Vilafranca does not allow pets. Only guide dogs are permitted on the premises.

Can I smoke in the hotel?

Mercer Hotel Vilafranca is a non-smoking property. Smoking is prohibited in guest rooms and all other hotel areas. Failure to comply with this policy will result in a 100€ penalty. Smoking is exceptionally permitted in the outdoor courtyard area.

Rooms

Are the rooms air-conditioned?

All rooms and suites at Mercer Vilafranca are equipped with both heating and air conditioning.

Are the rooms and suites soundproofed?

All room windows are soundproofed.

Is Wi-Fi available in the rooms?

Mercer Vilafranca offers complimentary Wi-Fi throughout all rooms and public areas, allowing guests to stay connected throughout their stay.

Is there a safe in the rooms?

All rooms at Mercer Vilafranca are equipped with a complimentary safe for guests’ peace of mind.

Is there a minibar in the rooms?

A minibar is available at an additional charge in selected Junior Suite and Suite accommodations.

Is there a hairdryer in the rooms?

Each room at Mercer Casa Torner i Güell includes a hairdryer and complimentary toiletries for guests’ convenience.

Are toiletries provided in the rooms?

All rooms and suites at Mercer Vilafranca include complimentary toiletries and a hairdryer.

Is there a coffee machine in the rooms?

Junior Suites and Suites at Mercer Vilafranca feature a Nespresso coffee machine with complimentary coffee capsules.

Do the rooms have a bathtub?

All rooms and suites have a shower, and some also include a bathtub.

Are an iron and ironing board available?

Upon request, the Mercer Hotel Vilafranca team can provide an iron and ironing board.

Does the hotel offer accessible rooms for guests with reduced mobility?

Mercer Hotel Vilafranca offers one accessible room specifically designed for guests with reduced mobility.

Are baby cots available?

Mercer Hotel Vilafranca provides complimentary cots for children up to 2 years old, subject to availability and upon request.

Does Mercer Hotel Vilafranca offer extra beds?

Children up to 5 years old stay free of charge when sharing existing bedding with adults. An extra bed is available for an additional 30€ per day, which will be added to the total cost of the stay. Extra beds are subject to availability and must be requested in advance.

How many guests can stay in a room?

Rooms at Mercer Hotel Vilafranca accommodate up to 2 guests, except for Suites, which can accommodate up to 3 guests.

Does the hotel offer connecting rooms?

For families, Mercer Hotel Vilafranca offers the option of connecting a Superior Room for 2 guests with a Suite accommodating up to 3 guests.

What additional amenities are available upon request?

For maximum comfort, Mercer Casa Torner i Güell offers the following upon request: Dental kit (toothbrush and toothpaste), Vanity kit (cotton pads and cotton swabs), Shower gel, shampoo, and body lotion, Shaving kit, Shower cap, Comb, Shoe-cleaning kit, Shoehorn, and Sewing kit.

What bed sizes are available?

Mercer Hotel Vilafranca offers beds measuring 160 cm, 180 cm, and 200 cm wide.

Are there rooms with a private terrace?

The Suite at Mercer Vilafranca features a private terrace overlooking the city.

What in-room services are available?

Mercer Hotel Vilafranca offers room service (sandwiches and beverages) Monday through Sunday from 4:00 PM to 10:00 PM.

What amenities are available in the rooms?

Rooms feature Complimentary Wi-Fi, Smart TV, HD digital TV with international channels, Extra-large LED screen, PC port replicator, Direct-dial telephone.

Are pets allowed?

Mercer Hotel Vilafranca does not allow pets, in order to ensure the comfort and tranquility of all guests.

Services

What services does the hotel reception provide?

For restaurant reservations, transportation arrangements, winery visits, or tourist information about the city, the Reception team will be happy to assist you: Monday to Saturday: 8:00 – 23:00h. Sunday: 8:00 – 19:00h.

Dining

Is breakfast available?

Breakfast at Mercer Casa Torner i Güell is served: Monday to Friday: 7:30 – 10:00h. Saturdays, Sundays, and public holidays: 8:30 – 10:30h. Breakfast is served buffet-style and includes both sweet and savory options. It is available on the ground floor of the hotel.

Is room service available?

Mercer Hotel Vilafranca offers room service (sandwiches and beverages) Monday through Saturday from 16:00 to 22:00h.

Meetings & Events

Can I organize a meeting or private event at Mercer Hotel Vilafranca?

Mercer Vilafranca offers its ground-floor lounge for business meetings and presentations, along with audiovisual equipment. For more information, kindly contact: gloria@mercerhoteles.com | Tel. +34 933 107 480

Does the meeting room have natural light or exterior views?

The space features large windows overlooking the hotel's interior courtyard.

What is the maximum capacity of the meeting room?

The ground-floor lounge at Mercer Casa Torner i Güell can accommodate up to 20 people.

Children & Families

Can I stay with children?

Children up to 5 years old stay free of charge when using existing bedding. Extra beds are available for 30€ per day, subject to availability and prior request. For more information or reservations, please contact us: info@casatorneriguell.com | Tel. +34 938 174 755

Are baby cots available?

Mercer Hotel Vilafranca offers complimentary cots for children up to 2 years old, subject to availability and prior request.

Reservations & Guest Information

What are the check-in and check-out times?

Check-in is at 15:00h / Check-out is at 12:00h

What documents are required for check-in?

Only a passport or national ID card and a credit card are required for check-in at Mercer Vilafranca.

What is the cancellation policy?

The cancellation policy depends on the rate booked. For more information or reservations, please contact us: info@casatorneriguell.com | Tel. +34 938 174 755

Can I modify my reservation?

Reservation modifications depend on the rate booked. For more information or reservations, please contact us: info@casatorneriguell.com | Tel. +34 938 174 755

Do room rates include VAT?

Room rates include 10% VAT but do not include local taxes, which must be paid at the hotel upon departure.

Are additional charges applicable?

Special conditions and supplements may apply to reservations of more than three rooms. For more information or reservations, please contact us: info@casatorneriguell.com | Tel. +34 938 174 755

How can I make a reservation?

To book your stay, visit our website or kindly contact our team: info@casatorneriguell.com | Tel. +34 938 174 755

How can I confirm that my reservation has been received?

The hotel will send you a confirmation email once your reservation has been received.

Can I store my luggage at the hotel?

Mercer Vilafranca offers luggage storage services for guests staying at the hotel.

What are the customer service hours?

Reception hours at Mercer Vilafranca are: Monday to Saturday: 8:00 – 23:00h. Sunday: 8:00 – 19:00h. Outside these hours, check-in is completed through an automated self-check-in system located at the hotel's main entrance. Guests can obtain their room key card by providing their ID and credit card. A 24-hour assistance telephone number is displayed on the self-check-in screen for any questions or support.

Is a hold placed on my credit card?

Mercer Vilafranca only performs a credit card pre-authorization (not a hold) at the time of booking.

Does the hotel offer special packages or promotions?

Mercer Vilafranca offers special promotions through the hotel's website.

Location, Transportation & Parking

Is parking available at Mercer Hotel Vilafranca?

Mercer Hotel Vilafranca does not have its own parking facility but has a special overnight parking agreement with the SABA parking garage located directly opposite the hotel.

How far is Mercer Hotel Vilafranca from train and bus stations?

Mercer Vilafranca is located: 52 km from Barcelona Sants high-speed rail station (AVE), 500 meters from Vilafranca del Penedès commuter train station, and 500 meters from the town's bus station.

How far is Mercer Hotel Vilafranca from the nearest airport? How can I get there?

Mercer Vilafranca is located 50 km from Barcelona–El Prat Airport. The most economical transportation option is the commuter train, with a transfer in Barcelona. The fastest option is a taxi, although it is also the most expensive.

How close is Mercer Hotel Vilafranca to the city center? What attractions are nearby?

Mercer Vilafranca enjoys an excellent location in the center of Vilafranca del Penedès, Catalonia’s wine capital, known for its vibrant commercial and cultural life. Nearby attractions include: Basilica of Santa Maria – 350 m, Wine Museum – 350 m, “Castellers” (human towers) Monument – 400 m, Weekly market (Saturdays) – 50 m. The city is also renowned for its annual festivals, including the Festa Major and the Jazz Festival.

What leisure activities are available in the area?

Guests wishing to explore the Penedès region and its Designation of Origin wine area—the world's first 100% organic Designation of Origin—can visit nearby Sant Sadurní d’Anoia, the cava capital, located just 13 km away. Major wineries are approximately 15 km from the hotel. The region is ideal for: Cycling, Hiking, Horseback riding, and discovering local gastronomy.

What cultural events take place in the city throughout the year?

Among the city's most notable annual events are: Vilafranca Festa Major (August), Jazz Festival (July), as well as Cava and Wine Fair (November).

Contact

How can I contact the hotel?

Mercer Hotel Vilafranca Rambla de Sant Francesc, 26 08720 Vilafranca del Penedès, Spain Tel. +34 938 174 755 Email: info@casatorneriguell.com